Today ends my second week at the Mozilla Corporation.
My primary focus over the last two weeks has been on bug triage and crash analysis. I’ve also tried to more focused on triaging some of the security-sensitive bugs that get filed that aren’t at all security bugs.
In the next couple of weeks, I’ll be looking at Hendrix a bit more.
For those that don’t know, Hendrix is feedback page that Firefox users get sent to. Often, users of other products end up there as well (like Camino, Thunderbird, SeaMonkey, etc). Every entry on Hendrix makes it way onto a newsgroup/mailing list that is readable in Google Groups. Right now, there are over 26,000 entries into Hendrix.
A good portion of the posts made through Hendrix are really users who need help. Due to the volume, no one’s done a good job of maintaining that list or replying to the users who do need help (although, as of late, a few have started reading the posts more often). We haven’t yet done anything with the data that’s right at our fingertips. Since that page is more user-focused, we could have a bunch of problems that our users are reporting and we don’t know about. In the coming weeks, we’ll be looking at ways to analyze that data programmatically so that we can catch problems that don’t make it into bugzilla. We want to start thinking of Hendrix in the same way we think of Talkback and start creating reports on the data there.
And yes, a wiki page exists for this. 